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Virtual Receptionist

Capture Every Lead with Our Expert Team

Virtual Receptionist
Outsourced telephone answering services

TELEPHONE ANSWERING AND RECEPTIONISTS FROM 8AM TO 5PM

At ChatMarshal, we understand that every missed call or unattended inquiry is a potential lost lead. Businesses can't afford to let opportunities slip through the cracks in todays competitive landcape.

That’s why we offer outsourced telephone answering services designed to capture, qualify, and deliver leads directly to your team—while eliminating unnecessary distractions for your staff.

Why Choose Us?

Expert Handling of Inquiries:

Our highly trained professionals ensure that every call or chat is handled with the utmost care, filtering out those who are simply seeking information from those who are serious about doing business. We prioritise your leads so that your team can focus on closing deals, not chasing down every inquiry.

Tailored to Your Business:

We understand that every business is unique. Whether you need a full-time answering service or just after-hours support, we’re here to provide exactly what you need, when you need it.

Focus on What Matters:

By outsourcing your live chat and phone answering needs to us, you can free up your staff to focus on what they do best—growing your business. We handle the administrative work, so your team can concentrate on providing exceptional service to your clients and closing more sales.

Our Services

Website Live Chat:

Engage with your website visitors in real-time. Our live chat service ensures that potential clients receive immediate responses, keeping them engaged and interested in your products or services. We work seamlessly with your team to provide accurate, timely information, guiding visitors through their buying journey.

Telephone Answering:

No more missed calls or voicemail tags. Our telephone answering service ensures that every call is answered by a friendly, knowledgeable professional who represents your brand with excellence. We handle everything from simple inquiries to complex questions, passing along only the qualified leads to your sales team.

Lead Qualification:

Not every inquiry is a lead, and we understand that. Our process is designed to qualify leads effectively, filtering out those who are not ready to make a purchase and forwarding only the serious prospects to your team. This ensures that your sales efforts are focused and productive.

Custom Reporting:

Stay informed with detailed reports on the inquiries we handle. We provide you with insights into who is contacting your business, what they are looking for, and how we handled their inquiries. This transparency allows you to make informed decisions and refine your marketing strategies.

  • How It Works

    Onboarding: We start by understanding your business, your target audience, and your specific needs. This helps us provide a personalized service that aligns with your goals.

    Integration: We integrate seamlessly with your existing systems, whether it's your website's live chat feature or your phone system. This ensures that we become a natural extension of your business.

    Execution: Our team begins handling your inquiries with professionalism and efficiency, ensuring that your leads are captured and qualified according to your criteria.

    Reporting: Receive regular reports and updates on the inquiries we handle and the leads we generate, keeping you in the loop at all times.

  • Get Started Today

    Don’t let another lead slip through your fingers. Contact us today to learn how we can help you increase your leads, reduce your administrative burden, and grow your business.

    Our team is ready to provide you with the professional, reliable service you need to succeed.

    “Chatmarshal has provided us with a superior live chat feature for our website. It took minutes to install and is 100% compatible. The chat feature is manned by efficient and professional personnel. We have had many positive comments about ‘our’ outstanding chat agents. The service has definitely made an impact on our conversion rates and paid for itself easily.”

    Our customers are always greeted with a “Chat now, we’re online” regardless of the time, day or night. This gives our customers confidence and trust that Bundu Power will be there for them when they need us most. Improving our ability to service our client base in real time.”

    “Chatmarshal was able to increase our sales while at the same time improve customer service. Our inbound calls reduced which increased my sales staff’s productivity. I highly recommend Chatmarshal to any business that views customer service and sales as an integral part of the business:”

    “After researching many live chat providers, we engaged Eseka to manage our live chat service, giving us 24/7 live chat coverage on our website in November 2016. Since then, we have had a 200% increase in website quotes”

    “I would like to thank the ChatMarshal team so much for all the support they provide to Capital Legacy, working with such a responsive team has been amazing and allows us to streamline how quickly we can assist our clients.”

    I can’t believe how easy it was to get the live chat ready and working. The Chatmarshal team did a great job building the knowledgebase of Q&A’s and training their staff. Loading the code was simple and we were up and running within a week. What I thought would take up a lot of my time and resources didn’t.