“LiveChat has proved invaluable to our business with a 240% increase in conversion rates, as not only do we do gather more information on each enquiry we can also weed out the time wasters and tyre kickers very quickly. Easy to set up and install on our website with changes to key questions at any time. Clear and concise reporting each month and enquiries delivered in real-time. All at a cost of less than 10% of a salary it really is the proverbial no-brainer!”
All live chat tools and chatbots are designed to work on all platforms and mobile devices.
Live Chat & AI ChatBot Conversations
Outsourced Live Chat
We do it all for you and we help you sell more.
By outsourcing your live chat function to ChatMarshal, you will have a 24-hour contact centre at a fraction of the cost of doing it yourself.
AI Conversational Chatbot
Increase website conversions & customer satisfaction ratings
Fast Response & Escalation - Never miss a hot lead. Our chatbot/human agents answer inquiries around the clock, prioritizing high-value tasks for your attention.
Co-Chat
Your team chats when they are online and we take over the rest.
If you feel that you would like one of your team members to also chat, we can share the load and take over after hours or when they are offline.
SalesBot
This is a chatbot dedicated to helping people buy.
ChatMarshal is able to design and craft a solution that uses our chatbot to lead your visitors to the desired outcome or escalate an inquiry to your sales team. It’s always learning and getting smarter.
SupportBot
This is a chatbot dedicated to technical support.
ChatMarshal is able to design and craft a support solution aimed at assisting visors with technical enquiries and troubleshooting. We solve problems for visitors or escalate issues to your team. It’s always learning and getting smarter.
Request Callback
This sends a text message to your mobile phone.
Request Callback is an add-on to all our services and sends an SMS text message to your mobile phone when you have a lead. If you are away from your desk and a lead comes in you can call the prospect back immediately and increase your chances of getting the deal.
NPS Bot
Net promoter score for your business.
ChatMarshal has developed a bot for measuring customer perception. It’s designed to give you a benchmark and pulse of your business and lets you know where your problems are, what you are doing right and point you in the right direction.
