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How to make the ChatMarshal NPS work for you!

03 Aug 2017

Would you like to know how your customers feel about your business? ChatMarshal offers a simple solution. Just add our code to any website and the tool will be active on any device. The Net Promoter Score (NPS) is a…

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Would you like to know how your customers feel about your business?

ChatMarshal offers a simple solution. Just add our code to any website and the tool will be active on any device.

The Net Promoter Score (NPS) is a tool to measure whether or not customers are likely to recommend your services to others. This is a good way to gauge customer satisfaction and loyalty within your business and to make the necessary changes to improve your service offering.

ChatMarshal has developed a system to drive more traffic to your website (and increase your Google Rankings), help you develop KPI’s to measure staff and, most importantly, let you measure the NPS from customers to see if you have promoters or detractors and what to do to increase your score.

The NPS works best if you promote it and get customers to use it and rate you. We suggest that you include it as part of your communications. Below are a few examples of where you can add it:

  1. Your email signature is a great start! Have your designers include it in your signature banner or graphics as a button “Rate Us Here” and have the link go directly to your website
  2. If you run a retail space you could have posters throughout your store
  3. Place an eye-catching leaflet next to every cash register
  4. Run a competition and direct people to your website
  5. Train your staff to ask their customers to rate your business
  6. Let people know on social media that you have a rating system
  7. Include it on your business cards, vehicle branding, packaging, invoices, receipts, statements and all other communications

These are some of the options available to you. Look at your individual business and decide how you will get more people to your website to rate you. The more data you have, the more you are informed – and the information gathered directly from your customers will be invaluable in helping you to grow your business!

ChatMarshal will supply the software and detailed weekly reports so that you always know exactly where you stand with your target market. Can you think of an easier way to do market research? Neither can we!

To sign up or find out more, please call us on +27 (10) 593 0180 or email enquire@chatmarshal.com

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