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24-hour live chat support

Why Live Chat Is Important For Customer Support

  • Live chat is convenient for customers
  • Live chat provides a competitive advantage
  • It saves time and allows customers to multi-task
  • Live chat increases sales because 83% of consumers need some type of support
  • Live chat builds long-term relationships

“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.” – Jeff Bezos Founder & CEO, Amazon

Use ChatMarshal as a professional live chat customer support agent

Live Chat Support for your Website

ChatMarshal provides outsourced live chat support for business websites, combining professional human live chat agents with AI-assisted answers where they help customers get a faster response.

Website live chat gives visitors an instant way to ask questions while they are actively browsing your products or services. Instead of waiting for a call back or email reply, they get help while they are still ready to engage.

Our human live chat team manages your website live chat 24/7, answers common questions, qualifies leads, and escalates important conversations to your sales or support team.

We use trained human agents assisted by artificial intelligence, so your visitors get fast, accurate support without losing the trust and judgement that comes from a real person.

With ChatMarshal live chat for business websites, your visitors get instant answers, your team gets better-qualified enquiries, and your sales staff can focus on closing deals.

Common questions about live chat support

What is human live chat?
Human live chat means trained agents answer your website visitors in real time, qualify enquiries, and escalate important conversations to your team.

Is website live chat useful for lead generation?
Yes. Website live chat helps capture visitors while they are active on your site, which can improve response speed, lead quality, and conversion rates.

Can AI live chat work with human agents?
Yes. ChatMarshal can combine AI-assisted answers with human live chat support so simple questions are handled quickly and complex enquiries get personal attention.

Effortlessly integrate the ChatMarshal live chat support app with online tools you already use:

  • Google Analytics
  • CMS integration – WordPress, WooCommerce etc.
  • E-Commerce – existing online sales platforms
  • E-mail marketing software – data collection and newsletter sign-up
  • CRM Connectors – SalesForce, Pipeline, HubSpot – keeping customer I data always synced
  • Help Desk – integrate your live chat software with your helpdesk software to keep communication in one place

ChatMarshal live chat support is easy to install and use outsourced chat support for your website. Our step-by-step wizard makes the installation of our live chat software effortless and can be installed and set up within minutes.

  1. Step by step easy approach
  2. Develop your chatbot, customize to suit your business needs
  3. Branding tool – look and feel of your business
  4. Pricing – set up pricing in your live chat app
  5. ROI – 24/7 online access to your products/services. Customer questions answered instantly, sales made even when you are not in the office

Top 5 Industries that currently profit from chatbots (Chatbots Life)

  • ChatMarshal offers you the following services:

    • 24-hour live chat support
    • live chat agent service
    • live chat for sales
    • live chat customer service

    ChatMarshal also offers detailed and downloadable developer documents here

    ChatMarshal’s 24-hour live chat service has the capacity to fit any budget no matter the size of your business or website.

    Try our 30-day proof of concept free live chat support trial or contact us for more information and pricing.

  • Request Your Free Live Chat Support Software Trial Today

    Contact Us

    “By outsourcing our website Live Chat to Chatmarshal.com, we have increased our customer engagement and service and this essentially means that Trans Natal Glass has a better relationship with their clients overall.”

    Trans Natal Glass

    “Since partnering with Chat Marshal, we have been able to provide a 24 hour a day, 7 day a week chat service through our website, increasing our direct engagement with clients by over 400% online. Our sales leads through this source have doubled over the period, with no material drop in our closing rate”

    Brian Smith – Vice President: Innovation & Projects

    “We wanted to express our appreciation to you and your exceptional team for the wonderful chat service. What truly set it apart was the genuine warmth and friendliness conveyed by the agent, making it feel like a conversation with a trusted companion rather than automated responses. We are truly impressed by the outstanding level of service provided and will eagerly recommend your company to others. Thank you for an unforgettable chat.”

    Taniel – Recliner Online

    “Chatmarshal has provided us with a superior live chat feature for our website. It took minutes to install and is 100% compatible. The chat feature is manned by efficient and professional personnel. We have had many positive comments about ‘our’ outstanding chat agents. The service has definitely made an impact on our conversion rates and paid for itself easily.”

    David van der Walt – Owner – Cognite Branding & Marketing

    “We have been very happy with your service so far and I can certainly see the value of having you guys on board. Setup was easy and the cost-to-profit ratio is great.”

    Graham van der Merwe – Founder and Owner of eBikeCafe

    I can’t believe how easy it was to get the live chat ready and working. The Chatmarshal team did a great job building the knowledgebase of Q&A’s and training their staff. Loading the code was simple and we were up and running within a week. What I thought would take up a lot of my time and resources didn’t.

    Abby Geiling