There are many benefits to implementing a live chat tool on your website but few business owners realize the huge impact that this addition will make on their bottom line. Added to that, if you outsource the chat to a 24 hour agency like Chatmarshal.com, you will never miss an opportunity
1. Good customer service equals increased sales
Live chat enables you to engage your visitor while they are searching your products. If for example the visitor is comparing your products with those of a competitor, the convenience and instant information received from the live chat tool will give you the competitive edge and ensure that you receive the sale above your competitors.
2. 24/7 availability
Our live chat facility is available 24 hours a day, including weekends. Since one can never be sure when people are visiting your website, it is beneficial to have active live chat on your site so that even outside of office hours, visitors will receive a response. This improves the likelihood of that same visit converting into a sale.
3. Never miss a lead
The live chat staff are well trained to expertly assist visitors with common questions or take their details so that a specialist can call them back. At the same time, the live chat agents escalate qualified leads to you immediately so that you can proactively ensure that a visit to your website translates to a sale.
4. Market research
The information gathered in the chat transcripts will highlight pitfalls in your product or service. This will enable you to target these areas, improve on them and increase your sales as a result.
The Live Chat service is fast becoming a must-have on websites. This small yet effective addition promises not only to improve sales, it is cost effective at the same time.
Can you afford not to give it a try?
If you are interested in signing up for a 14 day free trial, please contact us on +27 010 593 0180 or e-mail signup@chatmarshal.com
