“Chatmarshal was able to increase our sales while at the same time improve customer service. Our inbound calls reduced which increased my sales staff’s productivity. I highly recommend Chatmarshal to any business that views customer service and sales as an integral part of the business:”
Retail & E-commerce
Turn Browsers Into Buyers — With Instant Responses 24/7
A fully managed 24/7 sales support contact centre that uses humans and AI to answer questions, remove buying friction, and convert your website, WhatsApp and social traffic into more completed purchases.

“You’re already paying for traffic — we make sure more of it turns into sales.”
In retail and e-commerce, most customers don’t ask twice.
If they don’t get an immediate answer, they leave — and often buy from someone else.We make sure every customer gets:
- An instant response to product questions
- Help choosing the right product
- Support during the buying process
- Assistance when they hesitate or get stuck
We don’t replace your store — we support it in real time, so more visitors actually complete their purchase.
What We Handle
- Product questions (“Does this fit / work / include…?”)
- Stock and availability queries
- Delivery times and shipping questions
- Payment and checkout assistance
- Pre-sale hesitation and objections
Talk to shoppers while they are online, 24 hours a day
- Higher conversion rates from existing traffic
- Fewer abandoned carts due to unanswered questions
- Increased customer confidence at the point of purchase
- 24/7 availability without increasing staff costs
We Engage Customers Across:
- Your website live chat
- WhatsApp conversations
- Facebook and Instagram messages
Customers often leave mid-journey because:
- They’re unsure
- They can’t find answers
- They don’t trust the purchase
We step in at the exact moment they hesitate — helping them move forward instead of leaving your site
Do you need reliable customer support?
Get a free quote and find out about our Live Chat Agents

Want to know more?
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