Start Free Trial
Retail & E-commerce

Turn Browsers Into Buyers — With Instant Responses 24/7

A fully managed 24/7 sales support contact centre that uses humans and AI to answer questions, remove buying friction, and convert your website, WhatsApp and social traffic into more completed purchases.

Retail & E-commerce

“You’re already paying for traffic — we make sure more of it turns into sales.”

What We Handle

    • Product questions (“Does this fit / work / include…?”)
    • Stock and availability queries
    • Delivery times and shipping questions
    • Payment and checkout assistance
    • Pre-sale hesitation and objections

Talk to shoppers while they are online, 24 hours a day

    • Higher conversion rates from existing traffic
    • Fewer abandoned carts due to unanswered questions
    • Increased customer confidence at the point of purchase
    • 24/7 availability without increasing staff costs

We Engage Customers Across:

    • Your website live chat
    • WhatsApp conversations
    • Facebook and Instagram messages

Customers often leave mid-journey because:

    • They’re unsure
    • They can’t find answers
    • They don’t trust the purchase
We step in at the exact moment they hesitate — helping them move forward instead of leaving your site

    “Chatmarshal was able to increase our sales while at the same time improve customer service. Our inbound calls reduced which increased my sales staff’s productivity. I highly recommend Chatmarshal to any business that views customer service and sales as an integral part of the business:”

    “LiveChat has proved invaluable to our business with a 240% increase in conversion rates, as not only do we do gather more information on each enquiry we can also weed out the time wasters and tyre kickers very quickly. Easy to set up and install on our website with changes to key questions at any time. Clear and concise reporting each month and enquiries delivered in real-time. All at a cost of less than 10% of a salary it really is the proverbial no-brainer!”

    “We have been very happy with your service so far and I can certainly see the value of having you guys on board. Setup was easy and the cost-to-profit ratio is great.”

    “After researching many live chat providers, we engaged Eseka to manage our live chat service, giving us 24/7 live chat coverage on our website in November 2016. Since then, we have had a 200% increase in website quotes”

    “Chatmarshal has provided us with a superior live chat feature for our website. It took minutes to install and is 100% compatible. The chat feature is manned by efficient and professional personnel. We have had many positive comments about ‘our’ outstanding chat agents. The service has definitely made an impact on our conversion rates and paid for itself easily.”

    “We wanted to express our appreciation to you and your exceptional team for the wonderful chat service. What truly set it apart was the genuine warmth and friendliness conveyed by the agent, making it feel like a conversation with a trusted companion rather than automated responses. We are truly impressed by the outstanding level of service provided and will eagerly recommend your company to others. Thank you for an unforgettable chat.”

Do you need reliable customer support?

Get a free quote and find out about our Live Chat Agents

Want to know more?

Contact us and we’ll tell you everything you need to know!

CTA Contact
Or let's chat now