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Hospitality (Hotels, Lodges, Guesthouses)

Convert More Enquiries Into Confirmed Bookings — Day and Night

A fully managed 24/7 guest enquiry team powered by humans and AI, handling your website, WhatsApp and social channels instantly.

Hospitality (Hotels, Lodges, Guesthouses)

Talk to guests while they are browsing, 24 hours a day

    • More direct bookings (less reliance on OTAs)
    • Faster response to international enquiries
    • Higher conversion from enquiry to booking
    • Consistent guest experience across all channels

    “We have been very happy with your service so far and I can certainly see the value of having you guys on board. Setup was easy and the cost-to-profit ratio is great.”

    “The Chatmarshal team have gone out of their way to learn about the intricacies of our hotels in order to authoritatively answer guest queries in “the chat room”. They are proactive and professional at all times.”

    “Thanks for all your past help and support its really made a difference for our company.”

    “After researching many live chat providers, we engaged Eseka to manage our live chat service, giving us 24/7 live chat coverage on our website in November 2016. Since then, we have had a 200% increase in website quotes”

    “Chatmarshal has provided us with a superior live chat feature for our website. It took minutes to install and is 100% compatible. The chat feature is manned by efficient and professional personnel. We have had many positive comments about ‘our’ outstanding chat agents. The service has definitely made an impact on our conversion rates and paid for itself easily.”

    “We wanted to express our appreciation to you and your exceptional team for the wonderful chat service. What truly set it apart was the genuine warmth and friendliness conveyed by the agent, making it feel like a conversation with a trusted companion rather than automated responses. We are truly impressed by the outstanding level of service provided and will eagerly recommend your company to others. Thank you for an unforgettable chat.”

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