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Home Services (Landscaping, Roofing, Paving, Plumbing, Electrical)

Stop Missing Jobs — Capture Every Enquiry, Even When You’re On-Site

A fully managed 24/7 sales support contact centre that responds instantly, qualifies enquiries, and books quote requests from your website, WhatsApp and social channels.

Home Services (Landscaping, Roofing, Paving, Plumbing, Electrical)

"You’re already getting enquiries — we make sure you don’t lose them to faster competitors"

What We Handle

    • New job enquiries (repairs, installations, upgrades)
    • Quote requests and job details
    • Availability and scheduling questions
    • Follow-ups on previous enquiries
    • General customer questions before booking

What You Get

    • More quote requests coming through
    • Fewer missed calls and messages
    • Faster response without hiring staff
    • More jobs booked from the same marketing spend

We Engage Customers Across:

    • Your website live chat
    • WhatsApp conversations
    • Facebook and Instagram messages

How It Works

    1. A customer sends an enquiry
    2. We respond instantly (day or night)
    3. We qualify the job (type, urgency, location)
    4. We capture details and request photos if needed
    5. We send you a ready-to-quote opportunity
  • Real-world scenario

    A customer messages at 6:45pm about a leaking roof.
    You’re finishing a job and don’t see it.

    By the time you reply the next morning — they’ve already booked someone else.

    With us:

    • They get a response immediately
    • The job is qualified
    • You wake up to a ready-to-quote opportunity
We don’t replace you or quote on your behalf — we make sure every enquiry is captured and prepared so you can win the job.

Engagement

    • Basic follow-up (1–3 messages after enquiry)
    • Even just: “Are you still looking for help with this?”

    Because many of these jobs are won by:
    who follows up — not who was cheapest

“We make sure every home service enquiry is answered, qualified, and turned into a real job opportunity — so you can focus on the work and winning the job.”

    “Chatmarshal has provided us with a superior live chat feature for our website. It took minutes to install and is 100% compatible. The chat feature is manned by efficient and professional personnel. We have had many positive comments about ‘our’ outstanding chat agents. The service has definitely made an impact on our conversion rates and paid for itself easily.”

    “The Chatmarshal team have gone out of their way to learn about the intricacies of our hotels in order to authoritatively answer guest queries in “the chat room”. They are proactive and professional at all times.”

    “I would like to thank the ChatMarshal team so much for all the support they provide to Capital Legacy, working with such a responsive team has been amazing and allows us to streamline how quickly we can assist our clients.”

    “Chatmarshal was able to increase our sales while at the same time improve customer service. Our inbound calls reduced which increased my sales staff’s productivity. I highly recommend Chatmarshal to any business that views customer service and sales as an integral part of the business:”

    “Since partnering with Chat Marshal, we have been able to provide a 24 hour a day, 7 day a week chat service through our website, increasing our direct engagement with clients by over 400% online. Our sales leads through this source have doubled over the period, with no material drop in our closing rate”

    “Star Name Registry, I want to say a huge thank you for all your hard work with making the first month such a success! Your team has been outstanding in communication and providing ongoing support to the other agents and we couldn’t be happier with how well it’s gone!”

Do you need reliable customer support?

Get a free quote and find out about our Live Chat Agents

Want to know more?

Contact us and we’ll tell you everything you need to know!

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