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Home Services (Landscaping, Roofing, Paving, Plumbing, Electrical)

Stop Missing Jobs — Capture Every Enquiry, Even When You’re On-Site

A fully managed 24/7 sales support contact centre that responds instantly, qualifies enquiries, and books quote requests from your website, WhatsApp and social channels.

Home Services (Landscaping, Roofing, Paving, Plumbing, Electrical)

"You’re already getting enquiries — we make sure you don’t lose them to faster competitors"

What We Handle

    • New job enquiries (repairs, installations, upgrades)
    • Quote requests and job details
    • Availability and scheduling questions
    • Follow-ups on previous enquiries
    • General customer questions before booking

What You Get

    • More quote requests coming through
    • Fewer missed calls and messages
    • Faster response without hiring staff
    • More jobs booked from the same marketing spend

We Engage Customers Across:

    • Your website live chat
    • WhatsApp conversations
    • Facebook and Instagram messages

How It Works

    1. A customer sends an enquiry
    2. We respond instantly (day or night)
    3. We qualify the job (type, urgency, location)
    4. We capture details and request photos if needed
    5. We send you a ready-to-quote opportunity
  • Real-world scenario

    A customer messages at 6:45pm about a leaking roof.
    You’re finishing a job and don’t see it.

    By the time you reply the next morning — they’ve already booked someone else.

    With us:

    • They get a response immediately
    • The job is qualified
    • You wake up to a ready-to-quote opportunity
We don’t replace you or quote on your behalf — we make sure every enquiry is captured and prepared so you can win the job.

Engagement

    • Basic follow-up (1–3 messages after enquiry)
    • Even just: “Are you still looking for help with this?”

    Because many of these jobs are won by:
    who follows up — not who was cheapest

“We make sure every home service enquiry is answered, qualified, and turned into a real job opportunity — so you can focus on the work and winning the job.”

    “Thanks for all your past help and support its really made a difference for our company.”

    “Chatmarshal was able to increase our sales while at the same time improve customer service. Our inbound calls reduced which increased my sales staff’s productivity. I highly recommend Chatmarshal to any business that views customer service and sales as an integral part of the business:”

    Integrating Live Chat into our website has played an important role in the way in which we engage with our prospective and current customers in terms of being accessible to communicate and to attend to their queries in a conversational manner. Our customers appreciate the quick response time.
    Any business looking to streamline its customer interaction and improve its customer experience without sacrificing the human touch would benefit from adding Live Chat to its website.

    “Since partnering with Chat Marshal, we have been able to provide a 24 hour a day, 7 day a week chat service through our website, increasing our direct engagement with clients by over 400% online. Our sales leads through this source have doubled over the period, with no material drop in our closing rate”

    “We wanted to express our appreciation to you and your exceptional team for the wonderful chat service. What truly set it apart was the genuine warmth and friendliness conveyed by the agent, making it feel like a conversation with a trusted companion rather than automated responses. We are truly impressed by the outstanding level of service provided and will eagerly recommend your company to others. Thank you for an unforgettable chat.”

    “The Chatmarshal team have gone out of their way to learn about the intricacies of our hotels in order to authoritatively answer guest queries in “the chat room”. They are proactive and professional at all times.”

Do you need reliable customer support?

Get a free quote and find out about our Live Chat Agents

Want to know more?

Contact us and we’ll tell you everything you need to know!

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