[vc_row][vc_column][vc_column_text]Live chat is one of the best tools a company can implement on their website to increase sales and improve customer service and customer perception.
There are many free tools out there for you to choose from, but that doesn’t take care of quality of your chats and who will do the chats.
I think a better option for your businesses would be to outsource your live chat to a professional live chat outsource contact centre. Especially if you don’t get a lot of chats through your website. The reason is simple, a dedicated live chat Contact Centre will be able to answer your visitor’s questions quickly and professionally. Anything our live chat contact centre cannot answer we will escalate to you immediately as a hot lead.
Usually when a company does their own live chat they are not able to maximize the tool. So here are a few questions you need to ask yourself before implementing your own live chat:
- Who is going to be online to monitor the live chat?
- Who will monitor the live chat if that person is taking a break or is on sick leave?
- Who will answer the live chats after hours and on weekends?
- Are you happy for a chat to take long to be answered?
- Are you happy for visitors to see that the live chat is down and they must leave a message – especially during office hours
At ChatMarshal we have a few solutions for you. We can offer you a full service 24-hour live chat agent to monitor and chat to your visitors. ChatMarshal can also offer you a co-chat option allowing your agents to chat when they are online and then automatically transfer to our agents when you go offline.
If you would like to see more about our service or have demo, please start a live chat and asked or a call back from our CEO[/vc_column_text][/vc_column][/vc_row]
