April 14, 2020

SOCIAL DISTANCING, CORONA AND WEBSITE LIVE CHAT

Tools to retain your customer and lift you profits in the new normal Life after the coronavirus will never be the same.  People are going to […]
March 24, 2020

ONLINE SALES AND PROMOTION IDEAS DURING CORONAVIRUS

Use your live chat during a time of disaster I have been thinking about how to save my business and at the same time help my […]
August 6, 2019

WHAT TONE OF VOICE DO YOU USE ON LIVE CHAT?

Who Do You Hire For Live Chat? Hard Core Sale People or friendly Customer Service People? As live chat grows in popularity, we need to ask […]
May 9, 2019

5 REASONS A PROFESSIONAL LIVE CHAT SERVICE WILL HELP YOUR BUSINESS IN SALES AND CUSTOMER SUPPORT

And why a DIY haphazard solution will hurt your brand If you run a website designed to sell products or services online or at very least […]
February 11, 2019
Internal Digital Assistant

SHAMEFUL – LESS THAN 2% OF ECOMMERCE SHOPS IN SA USE LIVE CHAT AGENTS

A shameful less than 2% of ecommerce shops in SA use live chat agents. What does that say about the state of customer service in South […]
November 26, 2018
Music improves productivity

How Music helps our Live Chat Sales Agents provide the best service to your clients

Since so much of our work is done on devices that offer full media capabilities, it’s not surprising that music has become an integral part of […]
November 9, 2018

Why your website needs Live Chat

Few aspects of your business are more important than good customer service. The longer you keep clients around – and the happier you make them – […]
November 8, 2018

Top 5 Reasons Why Live Chat is Important for Your Business Website

Here are 5 reasons why live chat is beneficial for your business today: You don’t have to be a marketing expert to know that quality customer service plays […]
November 8, 2018

Why is it better to shop online this Christmas?

It has begun. Shops are starting to put out their Christmas displays. I can hear many of you groaning already. Who wants to think about Christmas in […]