AIESH – AI Employee Self Help

Your Internal Knowledge. Instantly Available. Always Correct.

Stop managers answering the same questions
Stop onboarding taking months
Stop internal mistakes caused by uncertainty

AIESH is an internal AI assistant trained on your company’s knowledge so employees can get instant, approved answers—without interrupting managers, HR, IT, or operations.

The Problem Most Businesses Don’t Measure (But Pay For Daily)
Every business suffers from:
- Repeated questions to managers and senior staff
- Slow onboarding and inconsistent training
- Tribal knowledge trapped in people’s heads
- SOPs and policies that exist—but aren’t used
- HR and IT constantly interrupted
- Employees unsure, hesitant, or making avoidable mistakes
These are not “people problems”.
They are access-to-knowledge problems.
The Solution: A Single Source of Truth for Employees
AIESH (AI Employee Self Help) is a secure internal chatbot trained only on your approved company information.

Employees can ask questions in plain English and receive:
- Clear, consistent answers
- Step-by-step guidance
- Policy explanations
- Process instructions
- Role-specific support
24/7. No waiting. No guessing.

What Employees Can Ask AIESH

- “How do I handle this process?”
- “What’s our policy on leave / refunds / approvals?”
- “What do I say to a client in this situation?”
- “Where do I log this issue?”
- “What happens if something goes wrong?”
- “Who do I escalate to—and when?”

If it’s documented, AIESH can answer it.

Let's chat

What AIESH Is

(and Is Not)

AIESH IS:
- An internal employee helpdesk
- A training and onboarding assistant
- A process and policy guide
- A productivity and consistency tool
AIESH IS NOT:
- A replacement for managers
- A decision-maker
- An internet-connected AI
- A generic chatbot

It only answers from your approved knowledge base.

Key Business Benefits

Reduce Interruptions

Managers, HR, IT, and Ops stop answering the same questions repeatedly.

Faster Onboarding

New hires become productive faster without constant supervision.

Consistent Execution

Everyone follows the same processes, policies, and rules.
Lower Risk

Fewer mistakes caused by uncertainty or incorrect assumptions.

Knowledge Retention

Critical knowledge stays in the business—even when staff leave.

Let's chat

Who AIESH Is Best For
- Businesses with 20+ employees
- Operations-heavy companies
- Sales or customer-facing teams
- Companies with SOPs, policies, or training material
- Businesses experiencing growth or staff turnover
If your team regularly asks “Who do I ask about this?”, AIESH is a fit.
How It Works
1. We gather your internal knowledge
  SOPs, policies, training documents, FAQs, scripts, rules.
2. We build and train your AIESH assistant
  Using chatbot.com, configured specifically for employee use.
3. Employees get instant access
  Via web, intranet, or internal portal.
4. We manage and maintain it
  Updates, improvements, and ongoing optimisation handled by us.
You don’t need internal AI skills. We do the heavy lifting.

Pricing

Transparent, predictable pricing based on company size and support level.

Starter
^R3,500_/mo
Best for small teams
- Up to 25 employees
- 1 knowledge base
- SOP & policy support
- Secure internal access
- Monthly content updates
- Email support
Plan name
^R7,500_/mo
Most popular
- Up to 75 employees
- Multiple knowledge categories
- Role-based answers
- Onboarding & training support
- Priority updates
- Usage insights
- Email & WhatsApp support
Scale
^R15,000_/mo
For larger or regulated businesses
- 150+ employees
- Advanced knowledge structure
- Compliance & escalation rules
- Department-specific logic
- Ongoing optimisation
- Quarterly review calls
- Dedicated account manager

Enterprise – Custom Pricing

For large organisations, complex compliance needs, or multiple locations.

Let's chat

One-Time Setup Fee

From R5,000 (depends on complexity and volume of material)

This covers:

- Knowledge structuring
- AI training and testing
- Security configuration
- Staff-ready deployment

Why Companies Choose AIESH
- We don’t sell software—we deliver outcomes
- We handle setup, training, and maintenance
- We understand operations, not just AI
- We focus on productivity, not novelty
Start with a Low-Risk Pilot
Not sure if this will work for your business?

We offer a pilot implementation so you can:
- Test with a department or team
- Measure reduction in interruptions
- See real employee usage

Stop answering the same questions every day.

Let your employees help themselves—with the right answers.

Book a demo
Request pricing
Start a pilot

Let's chat

“We wanted to express our appreciation to you and your exceptional team for the wonderful chat service. What truly set it apart was the genuine warmth and friendliness conveyed by the agent, making it feel like a conversation with a trusted companion rather than automated responses. We are truly impressed by the outstanding level of service provided and will eagerly recommend your company to others. Thank you for an unforgettable chat.”

“We have been very happy with your service so far and I can certainly see the value of having you guys on board. Setup was easy and the cost-to-profit ratio is great.”

“Since partnering with Chat Marshal, we have been able to provide a 24 hour a day, 7 day a week chat service through our website, increasing our direct engagement with clients by over 400% online. Our sales leads through this source have doubled over the period, with no material drop in our closing rate”

Integrating Live Chat into our website has played an important role in the way in which we engage with our prospective and current customers in terms of being accessible to communicate and to attend to their queries in a conversational manner. Our customers appreciate the quick response time.
Any business looking to streamline its customer interaction and improve its customer experience without sacrificing the human touch would benefit from adding Live Chat to its website.

“Chatmarshal was able to increase our sales while at the same time improve customer service. Our inbound calls reduced which increased my sales staff’s productivity. I highly recommend Chatmarshal to any business that views customer service and sales as an integral part of the business:”

“The Chatmarshal team have gone out of their way to learn about the intricacies of our hotels in order to authoritatively answer guest queries in “the chat room”. They are proactive and professional at all times.”

Do you need reliable customer support?

Get a free quote and find out about our Live Chat Agents

Schedule a Demo Signup for a 30 Day Free Demo

Want to know more?

Or let's chat now

Let's chat