Many companies are considering implementing Live Chat on their websites. We have listed a few reasons not to sign up with an outsourced Live Chat service provider.
You don’t want a better user experience:
You are not concerned whether your visitors actually get the information that they need from your website. Having a 24 hour receptionist to answer questions about your service/product is not something that you feel is important to boost your customer satisfaction. And so, you say no to Live Chat on your website.
You hate your business:
You started your company on a whim and you’re quite surprised that it is still in operation. You certainly haven’t put in much effort and it keeps going enough to put food on the table. And so, you say no to Live Chat on your website.
Growth scares you:
You are quite happy with the way your business is right now. It is manageable and you just wouldn’t have the energy to cope with any changes. You understand that Live Chat on your website has the capacity to grow your customer service and pass on potential leads to you but, you just can’t face growth right now. And so, you say no to Live Chat on your website.
You like time wasters phoning you:
It takes up a lot of your time to chat to people who have no real potential to do business with you but you enjoy spending the time on the phone, avoiding other more important tasks. Live Chat would only reduce the amount of time that you spend taking unnecessary calls and following up on dead end leads. And so, you say no to Live Chat on your website.
You don’t want to stay ahead of the game:
Your competitors have not yet cottoned on to the innovation that is Live Chat, so you are in a comfortable position to decline it. Live Chat would make you stand out too much from your counterparts and make you seem too interested in customer service. And so, you say no to Live Chat on your website.
You are happy with a static website:
Live Chat would most certainly make your website more interactive and provide you with leads and valuable insight into the needs and desires of your target market. You already have all the business you could possibly handle and know all there is to know about your customers. And so, you say no to Live Chat on your website.
If you feel that you can identify with the thoughts above, feel free to say ‘No’ to the addition of Live Chat on your website.
However, we believe that you would do anything to be a step ahead of your competitors, improve customer service and have the essential extra source for leads.
So, say yes to Live Chat and start a free 14 day no obligation trial with us.
You can contact us on +27 (10) 593 0180 or email enquire@chatmarshal.com
