IMPROVE SALES AND CUSTOMER SERVICE WITH 24-HOUR OUTSOURCED CHAT AGENTS

“LiveChat has proved invaluable to our business with a 240% increase in conversion rates, as not only do we do gather more information on each enquiry we can also weed out the time wasters and tyre kickers very quickly. Easy to set up and install on our website with changes to key questions at any time. Clear and concise reporting each month and enquiries delivered in real-time. All at a cost of less than 10% of a salary it really is the proverbial no-brainer!”

Our customers are always greeted with a “Chat now, we’re online” regardless of the time, day or night. This gives our customers confidence and trust that Bundu Power will be there for them when they need us most. Improving our ability to service our client base in real time.”

“The Chatmarshal team have gone out of their way to learn about the intricacies of our hotels in order to authoritatively answer guest queries in “the chat room”. They are proactive and professional at all times.”

“Since partnering with Chat Marshal, we have been able to provide a 24 hour a day, 7 day a week chat service through our website, increasing our direct engagement with clients by over 400% online. Our sales leads through this source have doubled over the period, with no material drop in our closing rate”

“By outsourcing our website Live Chat to Chatmarshal.com, we have increased our customer engagement and service and this essentially means that Trans Natal Glass has a better relationship with their clients overall.”

“Chatmarshal was able to increase our sales while at the same time improve customer service. Our inbound calls reduced which increased my sales staff’s productivity. I highly recommend Chatmarshal to any business that views customer service and sales as an integral part of the business:”